Service Guarantees

Timothy Off Heating

Timothy Off’s Installation and Workmanship Guarantees

“365 Day Buy Back Guarantee” We at Timothy Off Heating, Air Conditioning and Plumbing guarantee that the equipment and workmanship provided by us will be installed and serviced to your complete satisfaction. If you are dissatisfied with the performance of the equipment, our employees, or our service for any reason, we will do whatever it takes to correct the issue… or you don’t pay!!! In the first 365 days of operation, if the system lets you down for any reason and we cannot rectify the problem within 30 days, we will remove the system and refund every penny that you invested!!! We want our customers to be 100% satisfied.

All installations are backed up 24 hours a day, 7 days a week, 365 days a year, by our service department. All of our service and installation employees are thoroughly trained “N.A.T.E” professionals. We use NO subcontractors!!!

Our uniformed installation technicians are outstanding in attitude, skill and workmanship. They will treat your home with the respect that it deserves by using drop cloths and shoe coverings to protect your home.

We recover refrigerant from your existing system (where applicable) and have it recycled according to E.P.A. guidelines. All old equipment will be safely removed and hauled away for scrap recycling, not deposited in a landfill. All packaging from your new system will also be recycled and all trash or debris will be disposed of properly. Timothy Off Heating, Air Conditioning and Plumbing certainly understands how valuable your time is and if for any reason we have to reschedule your installation, we will write you a check for $400.00.

“Apples to Apples” Best Value at the Lowest Price Guarantee: Any of our legitimate competition can make an installation cheaper by cutting corners and pricing it for less. It is very important to know what is and is not included in any heating and air conditioning system installation for your home. If another HVAC company beats our pricing for the same installation and guarantees within the next 365 days, we will reimburse you the difference.

Timothy Off Heating, Air Conditioning and Plumbing also guarantees that if for any reason your comfort system has a problem and our service team cannot repair it within 24 hours, we will pay for hotel accommodations for you and your family.

 

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