Meet Our HVAC Team

Learn More About Our Dedicated and Highly Trained Team Members

Ever wondered who’s behind the team at Timothy Off Heating, Air Conditioning, and Plumbing? Our experts are courteous, professional, and highly-trained to be up-to-date on the latest HVAC and plumbing products and technologies. We also have the highest certifications from organizations such as NATE and Trane.

Interested in joining the Timothy Off family, don’t hesitate to apply today!

Owner

Timothy Off

Owner

Sales Team

Bruce Berry

Sales Manager

Dan Lippin

Project Manger

Kenny Denson

Comfort Advisor

Service Team

Ryan Dankanich

Service Manager

Tyler Thiel

Service Manager

Bryon Allison

Service Mechanic

Brian Fox

Service Mechanic

Jim Robinson

Service Mechanic

Dan Ruggirello

Service Mechanic

Office Team

Kim Morlock

Office Manager

Lorna Slifer

Dispatcher/CSR

Taryn Moorman

Dispatcher/CSR

Charlotte

Office Queen

Install Team

Ron Detwiler

Installation Manager

Joe Lane

Installation Mechanic

Chandler Jones

Lead Installer

Kelly Launi

Installation Mechanic

Bryan Smith

Installation Mechanic

Nate Cooper

Installation Mechanic

Tim Kryworuka

Installation Mechanic

Plumbing Team

Brian Curry

Plumber

Doug Wilson

Plumbing Apprentice

Frank Patton

Plumber

Joseph Wallin

Plumbing Apprentice

Mike Williams

Plumber

Tim Kephart

Plumber

Sign up for an HVAC maintenance plan

Our authorized specialists will perform important maintenance services on your equipment twice during the year: once to help prepare for the heating season, and once to help prepare for the cooling season.

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We Accept

Up To 60 Months Special Financing Available*

*The credit card is issued with approved credit by Wells Fargo Bank, N.A.

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Google Rating

4.8

Based on 191 reviews

Timothy Off Heating, A/C & Plumbing

4.8

Robert N.

14:32 07 Apr 21

Needed a new HVAC system (AC and Furnace). I received 3 estimates and went with Timothy Off.Met with Dan the Project Manager who was awesome to talk with. He answered all of my questions and provided me with more relevant information which helped scope the overall project. Dan was honest and provided a lot of value as I compared the 3 companies/bids. Install was setup for later that week and the Installation Crew (Tim and Nate) arrived on time, were friendly and professional and kept my house very clean. After install, a Technician (another Dan) arrived who tested and fine-tuned the entire system (AC and Heat). He walked my wife and I through the system and how to work the new Thermostat which was very helpful. One other point to note is the Project Manager Dan stopped bye during the installation to check up on how things were progressing and even brought the installation crew Gatorades.I would highly recommend Timothy Off.

Jaime P.

15:36 19 Mar 21

The entire team at Timothy Off made me feel like I was a VIP customer. They were exceedingly patient and explained everything in layman's terms. I got 8 different estimates and Timothy Off provided the best value for the price. They installed a new HVAC system on a very rainy day and had to trudge through a lot of mud in my backyard, but they kept my house clean. I would absolutely recommend Timothy Off and plan to hire again for any of my future needs. I never felt pressured into making a decision and appreciated the team's willingness to work with me/educate me on the entire process.

Katie F.

14:07 16 Mar 21

Timothy Off was great! They came out quickly when I realized my heater was not running right and diagnosed the problem. I had to have an HVAC system replacement. The team that they sent was knowledgeable and answered any questions I had. They did great work and were very neat and clean (they cleaned up so well it looked like they were never there). Dan was great with keeping me updated and keeping in contact to help with any questions I might have - he even stopped by during the install to make sure everything was going well. Thanks Dan and team!

Dennis H.

14:08 05 Mar 21

We just had a 20+ year old HVAC system and water heater replaced by Timothy Off HVAC. The entire experience was great! The initial visit by Dan to discuss our options was amazing. Just an honest evaluation and discussion with no pressure. The installation was scheduled quickly. The crew that did the installation were awesome. They were all very professional and willing to answer any question you might have. When they were finished, the entire are was completely clean.I am very pleased with the work and the staff at Timothy Off HVAC. I would highly recommend them for your HVAC or plumbing needs.

Megan S.

23:33 18 Feb 21

Just had an entire new HVAC system installed in my home. Contacted Timothy Off to schedule an estimate and was told a representative will be out in one hour. Dan Lippin arrived and was completely professional, knowledgeable, and gave us a price we could live with. One day later, an army of technicians arrived to install the new unit and we were backup and running within hours. I highly recommend this company!

Natalie B.

17:27 17 Feb 21

My home was in need of a complete Heat Pump system. I obtained 3 estimates and made a decision to hire Timothy Off - it proved to be a good choice. From start to finish it went ABSOLUTELY smooth!Met w/Dan, the Project Mgr, who answered all my questions, he was kind and knowledgeable. The project moved frwrd to the day of installation: the 2-man crew (Bryan and Nate) were punctual, friendly, knowledgeable and did an excellent job cleaning up upon completion!The installation was finalized within the estimated time frame and was followed-up by Brian who tested and fine-tuned all the aspects of the heating system, he then installed the thermostat and instructed me on how to operate it.Even the Project Mgr, Dan, stopped by that day to make sure everything was going well. Dan went above and beyond by assisting me with some shelving that needed to be re-positioned and rehung.Thank you Timothy Off, job well done by everyone involved!!

Ryan A.

23:45 13 Feb 21

Very professional and prompt service.

Jim I.

23:11 29 Jan 21

Our 25 year old heat pump gave out. The service tech was here within 3 hours. He was professional and knowledgeable.We had to replace our entire system and we are very please with the speedy service and quality installation.Don't wait for your old inefficient system to break. Call Timothy Off.

Andrew C.

17:27 28 Jan 21

I have used these guys for 15 years and would HIGHLY recommend. Ive had them do Plumbing, HVAC (including new system install), emergency work...just about everything they offer and its really always been a pleasure and a good decision for me. Great group of people, always knowledgeable, and always very responsive! Thank you

Jen S.

16:02 15 Jan 21

Fantastic customer service and also prompt service. The technicians were informative, friendly , and professional.

Jeanne C.

18:58 08 Jan 21

Salesman Dan Lippin was very knowledgeable and explained all of the available options for a new HVAC/heat pump. The installers were professional and efficient and my installation went perfectly. I highly recommend using Timothy Off.

Melissa T.

15:21 12 Dec 20

The whole experience was very satisfying. The employees that did the work were all professional and courteous. Would use again, highly recommend!

dennis G.

21:13 07 Dec 20

I have used Timothy Off for our maintenance contract for 10 years. Their service has been outstanding over the years with prompt responses when I had an issue.When the time came up for a new HVAC system, Timothy Off came in with attractive pricing but even more importantly, professional installation and knowing their service record in the past, I can rest assured our home is comfortable.

Bruce M.

22:27 04 Dec 20

Installation of new HVAC system was done promptly and professionally. Installers were neat, courteous and conscientious.

Lindsey H.

22:04 04 Dec 20

We just had Timothy Off install a new HVAC system in our home. From the beginning Dan Lippen, our Project Manager, was very responsive. We felt comfortable that he was well educated and experienced. He was not pushy, was very considerate of our time, and honest about his opinions on what would work best for us and our home. That and the fact that his quote beat the competitors made us feel confident in selecting TO as our installer. On the day of install, the team came on time, were friendly and professional. They cleaned up after themselves and did a very nice job on the alterations to our home. The final inspector was incredibly thorough in explaining the new system and the adjustments that had been made. There were also multiple levels of follow up afterwards to ensure we were satisfied. We were very happy with the service and strongly recommend using Timothy Off. Thank you Dan and team!

Samuel M.

14:16 23 Nov 20

Installed a new gas furnace and condenser in my house in November. They were one of the best priced vendors with a high quality product, and they have reputable quality and clean/professional installers. Contact Dan Lippin for a quote!

Amy B.

22:08 22 Nov 20

They are a top rate professional company - it makes you feel good about your investment!

Becky M.

15:30 17 Nov 20

A very professional and knowledgeable rep came out to evaluate our system when our furnace broke. He recommended a new Trane unit to replace our 25-year-old furnace. Scheduling was easy, installation was trouble-free, and installers were courteous and professional. The new thermostat is easy to use and wifi capable. After living with the new system for a few days, we've noticed improved, even heating in our home, especially in far bedrooms where chills were noticeable before. Highly recommend.

charles M.

18:05 16 Nov 20

nov 6 had timothy off put in new furance,ac,hot water heater,guys showed up want right to work taken out old stuff.befor i knew it new was in,they all veery kind and did there job and cleaned up after themselfs,very happy with them.thank you all

Helen K.

18:45 11 Nov 20

Joe, Bryan and Brian were extremely helpful, answered all my questions and provided me with additional information about my heat pump. They were courteous and respectful of my home. The installation took place just as it was described in an efficient manner. Good communication and follow up from Dan.

Preet S.

15:09 03 Nov 20

We recently used Timothy Off to replace our heating and air conditioning system and have been very please with the entire process. Everything from the initial meeting to the first startup went smoothly. The project manager was available to us to answer any questions we had through the entire process. The entire team was very professional and they left the areas very clean. Drop cloths were laid down from the front door to the basement and every person that entered the house immediately donned shoe coverings. I highly recommend Timothy Off and would use them again.

Lorri S.

00:21 29 Oct 20

The process was efficient and the project manager Dan Lippin was very friendly, knowledgeable and easy to work with from start to finish. His installation team and technician were friendly, professional and respectful. Would highly recommend Timothy Off for your HVAC needs.

Gail R.

19:25 03 Oct 20

I can't say enough about the fast, efficient service Timothy Off consistently provides. My HVAC system is under a maintenance program and always pleased with their thorough inspections and service. Several times recently I had plumbing issues and they were quick to respond. Frank came out on a Saturday shortly after my call- was professional, solved the problem, and a pleasure to work with. They are great!

Toni W.

17:25 03 Oct 20

Replacing a heating and AC system is a big ticket item and therefore I believed it was important to get several estimates.A number of companies made presentations that made them sound like used car salesmen. They offered deals with a catch that if you didn’t agree to purchase that day, the discounts would be gone.It was refreshing dealing with Dan as he clearly explained the equipment options. There was no pressure to make an immediate decision. When I decided to go with Timothy Off, Dan worked with me to schedule installation at my convenience, not theirs.The installation was incredibly smooth. The professionalism was superior. The job site was left spotless. If you are in need of any plumbing work, I would highly recommend talking to Dan at Timothy Off plumbing for hassle free reliable service.Toni West

Pat & Linda D.

19:32 02 Oct 20

Timothy Off replaced our 2 furnace/AC systems in September. From the sales call thru installation and follow up they were great. A fair price and professional conduct and service, we could not be happier.

Jim H.

13:29 30 Sep 20

They were wonderful, was able to schedule the work within a few days. Doug showed up on time, did great work. I will use them again in the future.

Robert N.

11:48 29 Sep 20

We just had all three of our mechanical systems (Heater, HVAC and water heater) replaced by Timothy Off. We couldn't be happier! From start to finish, great job. The installers were terrific, friendly and knowledgeable. They were respectful of my property and cleaned up so that you never knew any work had been done. They took the time to give me easy to understand answers to my questions. I'm very happy with the equipment selected by Timothy Off to meet my needs now and for many years to come. Great job- I highly recommend them. Dan Lippen, Project Manager, was also easy to work with and followed up with me in a timely manner on all scheduling and financing options. Looking forward to enjoying my new systems.

Tom W.

01:14 29 Sep 20

The first time we used Timothy Off was for a big plumbing job we hadn't planned on when we first moved in, but they responded quickly and had rerouted our sewage drain to the street in a matter of a couple days. They had to work inside the basement, connect old cast iron to new PVC pipes, and also trench through our front and side yards about 75 feet. They actually did this job the week before Christmas and had it 100% cleaned up and seeded before our family visited for the holidays. Over the following months, they checked in on us and added more topsoil as it settled and reseeded the lawn so it looked as good as new by the next season.When we decided to have central heating and air installed in our house 2 years later, we called them back up, and we are extremely happy with the work they did! Dan was the project manager and worked with Bruce to order the exact materials we needed, with 2 thorough house visits/ walkthroughs before installation. Nate and Tim worked their butts off all day every day for the 5 days they were here. They always conferred with us to make sure we were on the same page as far as vent placement and running ducting through closet spaces. They are all very personable and were happy to answer any questions we had before, during, and after the process. Dan stopped by the project 3-4 times to ensure things were running smoothly, and made sure we understood how to set up the financing option. We would recommend Timothy Off to anyone for any plumbing or HVAC job!

Eric M.

14:29 28 Sep 20

Kenny Denson was great and easy to work with. We had a new system installed and running within 2 days.

Barbara C.

13:17 28 Sep 20

Very pleased with the work of Timothy Off HVAC. Very professional from beginning to end. Highly recommend. Prices, I thought, were also competitive.

Charlie P.

20:57 17 Sep 20

Timothy Off was prompt, clean, and finished the job on time. The service techs were professional and polite. The communication through the process of having the new central air installed was great! I even bought a yearly service contract for my heat and a/c. I am happy! I just felt bad for the guys working in the attic when it was so hot!

Keri M.

13:46 11 Sep 20

We set up a maintenance contract with Timothy Off to look after our two HVAC systems. We knew one of our systems wasn't working quite how it should and during the first maintenance visit, the technician confirmed that it had died! Dan came out the next day and gave us all of the options for replacement. We chose to also replace replace the furnace at the same time as the AC to save money and hassle in the future. The installers were punctual, professional, clean, friendly and clear when explaining things to us. The installation was carried out during a tropical storm and we lost power before the installation was finished so they couldn't complete the installation. We called as soon as the power was back and they returned and finished the job in the same professional way. Thank you for getting us back to normal, we can now sleep soundly in our cool bedrooms!

Jennifer M

22:28 03 Sep 20

Timothy Off replaced our HVAC system right around Memorial Day. The whole process of working with them, from getting an estimate through getting the rebate PECO was offering was outstanding. Every person I dealt with was professional, personable, and went out of their way to make my experience pleasant. They provided different price options with a recommendation on the lowest one based on our needs. No haggling and no hard sell, we got the best price available right away. The installation team was polite, considerate, and left the heater area cleaner than when they found it! Two months in and with the summer having been so hot, we are delighted with our new system as well as our electric bill. Highly recommend these guys!

Leo D.

14:54 01 Sep 20

I recently had my HVAC replaced by Timothy Off. From the initial contact by Kenny to the completion of the work, it was top notch. All aspects of working with Timothy Off was very professional and high quality. I am very satisfied and highly recommend their services.

Jeff B.

00:29 01 Sep 20

Great service and experience. Consult and project management were exceptional and that continued through installation and follow up. Highly recommend.

Doug E.

18:23 23 Aug 20

After our A/C unit died this summer, Dan measured our inside system and described how it would be a tight fit to put a new condenser unit on our inside system but that he felt confident that it could be done. He also noted that, given the age of our system (27+ years), we would save labor costs replacing the furnace at the same time instead of doing it in separate jobs, and also eliminate any complications with fit. Of course, I knew that our furnace was going to need replacing before too long, but I was so fixated on getting the A/C fixed, replacing the furnace wasn't really on my mind, so I was glad that he brought this up. I appreciated that Dan did not hard-sell replacing both units in the least, but just presented it as an option, which made a tremendous amount of sense given the age (and increasing lack of reliability) of our furnace.Dan gave us an initial installation date, which he thankfully was able to move up given that we had no A/C during the hottest part of the summer. His crew was there first thing in the morning and got everything done in one day. The new system runs great and is much more effective at cooling the upstairs of the house overnight than our old system was. And I’m delighted not to have to wonder anymore if the furnace is going to go on when it gets cold. We contacted Timothy Off in the first place because our usual service people could not provide an A/C system, and chose them because they are local but seemed big enough to be a well-run outfit that met our needs. That absolutely proved to be the case, and we're glad to have begun an ongoing relationship with them.

Mark R.

02:20 20 Aug 20

From start to finish we were extremely happy with the purchase and installation of our new HVAC unit by Timothy Off Heating and Air Conditioning. Our salesman Dan was thorough in explaining the process and followed up with us prior to and after the install. The technicians were professional and courteous and did a great job. We feel that we got great value for the money spent.

Pete C.

12:42 12 Aug 20

Had my HVAC system replaced by Timothy Off and I can not say enough good things about this group. Starts with the the front office staff who are amazing and will make your day just by talking to them, then comes Dan from sales, who is knowledgeable, honest, and a great person to work with, the install crew showed up ON TIME and they did a fantastic job, they are, professional and cared about their work, and it shows in the final product. would highly recommend giving Timothy Off a call if you are in need.

Jim C.

19:16 31 Jul 20

Very professional team, worked very clean and neat. Face coverings, shoe coverings and tarps. Replaced furnace and AC all in one day. 365 day guarantee can’t be beat with these guys, true professionals!

N.M. G.

20:09 21 Jul 20

Great company. Very satisfied. Highly recommended.

Kevin M.

23:40 19 Jul 20

What a Great experience we had with Timothy off. Starting with a very responsive detailed and professional competitive quote from Dan. He was very knowledgable and friendly. The installation of our new Trane hvac system by Joe and Brian could not have went better. They arrived on time were freindly and did a very professional and quality installation. Dan the salesperson even stopped out mid day to insure all was going well. Later they send a third tech (sorry cannot remember his name but was also very friendly and detailed) to do a system check and go over the system with us. We are so impressed with Timothy off and all of their staff that we met I would highly recommend them for any hvac needs you may have. Great company to work with. Thank you Dan, Joe and Brian!

Frank S.

01:03 16 Jul 20

The two HVAC servicemen were professional, installing a complete heating/AC unit. They replaced the complete system and left the basement room spotless.

Mark W.

15:29 15 Jul 20

We had our Air conditioning system replaced . The service and work was very proffesional and on point . I had entertained numerous quotes from other companys , But in the end I chose Timothy off for the following reasons. . The price was competitve for the product offered and i found their service Team to be very knowlegable and straight forward. From the initial contact with customer service thru the install they did a wonderful job. Dan our sales guy followed up with a smile on the progress until the install was complete, Also i like the fact that they are local and can service the unit for years to come . Thanks again the Walkers .

Kent S.

11:35 11 Jul 20

I had a new HVAC system installed by Timothy Off. They gave me a fair price on a good system that really upgraded the cooling power for my house. Throughout the process, I was treated well. The guys were professional and clean and friendly. Would definitely go with them again for other jobs.

Debrah M.

00:02 07 Jul 20

Timothy Off HVAC has maintained my heat pump for years and when the 17 year old unit was ready to be replaced Timothy Off HVAC was my only choice. Great service great job great people. Happy customer...

Siddhartha B.

13:42 03 Jul 20

Dan and team did a great job from start to finish. Would highly recommend.

Ross F

12:55 03 Jul 20

Great experience working with Timothy Off HVAC services. Our AC kicked it after 25 years and went with Timothy Off to replace the entire HVAC system. Worked with Dan on the quoting and different options and he was very responsive throughout and great to work with. On the install date Joe and Brian showed up and were very personable and provided a lot of insight on the equipment and process and they finished in about 7 hours. Did not even know they were in the house. Very clean and the quality was excellent. A third person showed up (another Brian) and does almost a quality check with a different set of eyes and had everything tested and up and running. Also great to work with. From start to finish we had no issues with Timothy Off. Wish we had this experience with other contractors we have used.

Dave M.

01:07 29 Jun 20

From salesman to installers and technician, we had nothing but a positive experience after our a.c. broke and needed to be replaced. They helped us find exactly what we wanted at an affordable price and it was installed in less than a week with precision craftsmanship. Everyone was unbelievably helpful, courteous, and very professional. We highly recommend them to anyone in need of HVAC or plumbing.

Derek D.

16:18 22 Jun 20

I've used these guys for a few services in my new home. Always knowledgeable, courtesy, and priced competitively. And if there is a mistake made (we're all human) they take care of it right away. Overall, a great company to deal with for plumbing and HVAC.

M R

13:15 06 Jun 20

Great customer service and very kind

spw1406

00:14 05 Jun 20

Provided clear expectations on what installation entailed. Technicians were friendly and neat. Also, well run organization as there was collaboration amongst all of their team members which made the installation process seamless. Overall highly recommend Timothy Off for installation of any A/C or heating needs!

Kevin T.

21:32 29 May 20

Was referred to Timothy Off by a family member and they did not disappoint. We had other quotes for much higher. Dan and his team removed our old hvac system and installed the new one with all new duct work in just over 4 days. I have already recommended them and have spoken with them about our hot water heater. Very fair price and great work with no pushy sales tactics either!!!

Tim B.

14:24 20 May 20

Have used this company twice for new HVAC systems (for different houses). Both experiences were great! Fast installations and great products.

Giovanni C.

13:35 15 May 20

We recently had Timothy Off install a new water heater and complete HVAC system. The crew showed up on time and the installation went without incident. The team were professional and courtesy AND careful due to the Coronovirus pandemic. Dan Lippin turned up the day of installation to make certain all was good and we were happy and followed up 2 days later. There are some minor adjustments that need doing but his team were right on it. We went with them because out of the 3 companies that quoted the job they were the only ones not to drive up the price only to bring it down again. They offered an estimate first time that was fair and reasonable without telling us how great they were if we signed on the dotted line immediately. Besides they are a local company and keeping the money in the community was important to us.Give them a call you won't go wrong.

Ashley M.

22:13 14 May 20

From our inquiry for an estimate, to the financing options, to the installation and the follow-up, the crew with Timothy Off Heating and Plumbing, was phenomenal! Dan, the service manager, was quick to answer emails/calls and was more than willing to explain the HVAC lingo if we didn’t quite understand. The crew that completed our installation was timely, professional and also answered any questions we had about our new system! If you’re looking for a HVAC company, we recommend Timothy Off, they won’t disappoint!-Ashley M.

Mike C.

16:47 07 May 20

We first used TImothy Off a few years ago when our heat pump system went bad. They were extremely professional and friendly. They sold us a reasonably priced new system and the final product looked like art work compared to our old system. Tim told us the new system would save us money on our monthly bill and it still is. Couldn’t be happier with them.We had a small hiccup with the system and Timothy Off came right out and straightened everything out. Better yet, it was all covered under the warranty. Timothy Off continues to impress and will always be our choice for HVAC.

Jake R.

13:34 13 Apr 20

Great company! They're doing everything right in these strange times, and I can't recommend them enough.

R L.

13:37 24 Mar 20

From the moment I called to set up an appointment for a quote on replacing A/C & Furnace to the techs coming to install, it was a pleasant surprise to find a company that listens to the customer! This Company does it right. The techs were courteous/on-time and very professional in going about the task at hand. I would highly recommend Timothy Off Heating & A/C.

Lauren S.

17:02 07 Mar 20

We have used Timothy Off heating and air over the last 15+ years. We just had an install on a new heat/air unit to replace a 12 year old builder grade unit which died on us. Dan in sales was extremely knowledgeable and friendly. He took the time to understand our families usage and to explain the options available to us so we could get the best match for our needs. The install/service team are always friendly, courteous and clean and go out of their way to make our home look better than it did before they came in. Thanks to Dan, Tyler, Kelly and Bryan for an awesome job. We couldn’t be happier with the experience.

Nathan B.

01:46 06 Mar 20

The installation of our central air conditioning system was the most pleasant experience we ever had with any type of home renovation/ construction. From moment one Dan and his team where the utmost professionals. They did what they said they would, when they said they would. My home was always clean, and the project was exactly on schedule. The guys even walked our dog multiple times each day they where there! Very glad we chose Timothy Off for this project.

Richard D.

22:45 02 Mar 20

I had my Heater and Ac that was 12 years old on its last leg, starting to nickel and dime me. So I called around got a bunch of different quotes and by far Timothy Off blew the Competition out of the water! I had the pleasure of speaking and working with Dan Lippin as the project manager. Everyone from the phone calls to Dan and the office to speaking with the service techs everyone was extremely knowledgeable and very polite! Thank you Timothy Off for exceptional service!!

Sike B.

03:13 21 Feb 20

These guys are great. Did a great job with a new boiler install and accomplished what other contractors said could not be done.Also took great care of us when our CO alarm went off and fire trucks should up in middle of the night. Really take an interest in their customers and will use them over and over.

anna-maria C.

15:42 10 Feb 20

When I was shopping around for a new heating/ cooling system last fall, I ended up choosing local company Timothy Off and have had no regrets. They worked skillfully and efficiently to install the new units in a timely manner and were flexible about working with my schedule. A special shout out to their rep Dan Lippin who was a pleasure to work with- answered my questions in a timely and knowledgable manner and made the experience a painless one. I highly recommend their services.

Bill B.

19:31 04 Feb 20

I am writing - with pleasure - to express my absolute satisfaction with Timothy Off and his team. Note that I have no affiliation with them, other than that of a loyal customer. I do not generally write Google reviews but felt the need to do so after my experience.To set the stage, our house is over 250 years old and runs on a water-fed radiator and baseboard heating system. Timothy Off had been servicing our Weil-McLain high-efficiency unit for two years, but we had little history with it before purchasing the home in 2017. On the Wednesday before Thanksgiving, the boiler failed. Timothy's techs rushed right out and discovered that the heat exchanger had cracked and expertly explained how this was a common failing of earlier models of this boiler. Knowing that it would take a bit to get a new boiler, the team sprung into action with a detailed quote outlining all of their activities. They offered space heaters to keep our family comfortable, and gave us a priority time slot to get the heat fixed. That's when the cavalry arrived...Over the course of two days, Timothy Off personally came out and led his team of skilled technicians in a methodical, professional manner to install the new boiler and reconfigure the wonky copper piping that was previously there, improving the efficiency of the system overall. When a new part failed, they came immediately to rectify it, with Timothy himself coming out again to replace it while his holiday party was about to start at the office. Ever since, we have had no trouble with our heat and our old house is a toasty and comfortable as it has ever been.Timothy, his sales staff, office staff, and technicians were professional, attentive, and caring. The repair was not inexpensive, but I actually felt good about making the payment after the care they took to ensure my family's comfort. We will be using Timothy Off for all of our plumbing/HVAC needs in the future and I recommend them without reservation.

William B.

01:49 01 Feb 20

Dan and the crew at Timothy Off did a great job replacing our Trane furnace. They were very honest and performed top quality work. We have recommend them to friends and will continue to use them in the future.The Barons

Kristine S.

02:06 22 Jan 20

We have been using Timothy Off for several years now! Each time their scheduling is always done with our convenience in mind, the technicians are always on time, even call to confirm before arriving, and are very conscious of keeping our home clean while coming in and out also. they are always very thorough in their explanation, even for those of us who need things described in layman‘s terms. Customer service and quality of workmanship is top notch!! Thank you for always being the best at what you do!!

Michael D.

21:23 20 Jan 20

We were definitely pleased with the salesman Dan and the service we received. Our AC crapped out in September and Timothy Off had it replaced in a couple days. Quick, good price and great service.Will use them and recommend them to friends and family.

Shannon H.

17:52 17 Jan 20

So no one wants to have to replace their ancient HVAC system, especially not in a short period of time. But everyone at Timothy Off made the process as painless as possible. Our heater died at the beginning of the week and snow was expected to start falling in six days! I made a call to Timothy Off on Monday morning and by Monday afternoon they had a great tech out to check out what was going on. We learned there was a possible fix but it couldn't be guaranteed on our HVAC system that was old and had already given us trouble. So within two hours, a sales representative, Dan, took some measurements and did some quick calculations and was able to provide us with a thorough rundown of all of our options. It hurts less to part with money when you know exactly where it's going and everyone is pretty understanding that this is not the ideal situation. By Thursday morning, we had a team out installing our new system. The installers, Chandler and Kelly, were courteous and friendly and they got right to work. Once the work was done I went down to the area to check out my new furnace and I was pleased to find the area even cleaner than I had left it! Timothy Off definitely has a very happy customer!

david M.

02:31 10 Jan 20

Called and within an hour a trained qualified tech showed up. Analyzed what was wrong and completed the job. Great company to work with. We have 2 houses and they work for us at both. Referred them to others that are also happy with their excellent service and sales.

Joseph S.

23:09 03 Jan 20

I had a new Goodman top end heat pump system installed recently. GSZC16 outside unit with AVPTC variable speed air handler and Honeywell T10 thermostat with remote sensor and Aprilaire 1210 air cleaner. Everything went great from initial consultation by Dan to the installation by the professional 2 man team to the final system check by Dan the technician. My objectives for the type of system I wanted were listened to and achieved to my immense satisfaction. I would not hesitate to recommend Timothy Off if you're looking for a new heat pump system.

Mark B.

19:40 03 Jan 20

We have used Timothy Off Heating and Air for over 15 years. Tim and his team have have replaced 2 HVAC units in our home which were previously installed by another company. His techs are always clean, extremely professional and always take the time to explain exactly what the issues maybe.

Brendan M.

14:14 30 Dec 19

I would like to thank Timothy Off for providing excellent service for my family and I. We recently contracted Timothy Off to replace our boiler and central air conditioning unit. The technicians, Tim, Nate, and Tyler were professional, courteous, and made sure the work area was clean at the completion of the job. Timothy Off went over and above the job expectations as they rerouted one of our air conditioning ducts at no additional cost to the project.Thank you to Dan Lippin, our sales rep, and project manager. Dan made sure the project was completed in a timely and professional manner. Dan engaged the proper Timothy Off personnel to assist with the design and installation, as this particular installation presented some highly technical redesign opportunities.I highly recommend Timothy Off for all of your heating, air conditioning, and plumbing needs. I know I will never have to search for a provider for these services again, I will only need to make one call, and that is to ……… TIMOTHY OFF.

Darren S.

18:49 29 Dec 19

I have been using Timothy Off HVAC and plumbing for the last nine years. I have used them for annual service, repairs and upgrades to my systems at three different homes. I have also used them at my rental properties. Once their technicians got the systems and plumbing "squared" away, it was "smooth sailing" with regular maintenance. If you have rentals, you know how stressful emergency calls can be to the landlord. The staff at Timothy Off answers on the first call and help is on the way. Stress gone.

Katherine S.

00:22 29 Dec 19

Working with this company was an outstanding experience. I expected to wait with my heat off, and they treated me like “royalty” or as they say, “family”, they’ve always notified us well in an advance of any scheduled service. Additionally, their technicians always leave our home looking just as we left it, which is ALWAYS appreciated. They were simply a wonderful experience.

William L.

13:32 28 Dec 19

Awesome customer service. Office staff and technicians are efficient and friendly. I appreciate the truthful diagnosis and not being oversold on services not needed! I have been using Timothy Off Heating, Air Conditioning and Plumbing for several years now and it has always been a great experience.

Heather C.

02:43 28 Dec 19

We have used Timothy Off heating and air conditioning for over ten years. The employees always arrive on time and are extremely friendly. When my mom lost heat at her house last year on a very cold day, I called Timothy Off. They arrived very quickly, discovered the problem and had it fixed in no time.

Betsy S.

01:10 28 Dec 19

Timothy Off and employees have always arrived in a timely and friendly manner. From before they even enter your home they are prepared, not only for the job, but also to keep your home clean! As a woman who is frequently home alone, they make you feel like family and taken care of, never taken advantage of. They are responsive even during “peak times”. From their professional services to their friendly demeanor you could not ask for a better or higher quality experience! Highly recommend!

Bob F.

01:01 28 Dec 19

We have been using Timothy Off for all of our HVAC and plumbing needs and have always had wonderful results. The technicians are top notch and the quality and value are excellent. We wouldn’t think of using anyone else.

Jennifer J.

01:01 28 Dec 19

We recently had our AC unit replaced by Timothy Off Heating, Air Conditioning & Plumbing. I can’t say enough about how knowledgeable and helpful each technician was who came to our house. They did a wonderful job and it was a great experience!

Michael S.

00:56 28 Dec 19

I have used Tim Off for almost a decade now. He's hands down the most reliable and respectful company I have ever used, with amazing work ethics! The quality of work and staff is top notch! I would recommend Timothy Off for any of you HVAC and plumbing needs! They have been absolutely great to me and I look forward to our continuous relationship.Mike

CJ J.

00:49 28 Dec 19

I’ve never had a bad experience with Timothy Off. Their technicians are thorough, conscientious and professional. They work around your schedule and provide a great product at a reasonable price. We had a new Trane unit installed last year and you can notice the difference in efficiency. Best part about this company is that if you do have an issue, Timothy will address it personally. That’s why we use a local, family business like Timothy Off.

colleen L.

00:44 28 Dec 19

We have used Timothy Off Heating and Air for over 15 years. They are extremely professional and always do a great job. This past summer we had a new unit installed and the entire experience was excellent. The tech did a great job letting us know our options and the installation was seamless. The new unit is great and we recommend Timothy Off to everyone we know!

Dawn P.

14:58 27 Dec 19

Very professional, friendly and quickly responded to our need to replace our HVAC unit even during the holidays. They are a trusted recommendation for your HVAC needs.

Maura L

15:56 26 Dec 19

This company is the best. They have done my maintenance for years, and recently replaced my unit. Everyone that I deal with is knowledgeable, honest, courteous, and punctual. A good experience all around!

Peter S.

15:15 24 Dec 19

From my normal tunes ups; to the recent furnace blew out - help! always, always, always the best. Been with them for 5 years going strong. Couldn't ask for better service.

Steve S.

00:07 27 Nov 19

MoreVent came this morning and recommended $2,748 of maintenance. Timothy Off came this afternoon and replaced a capacitor for $191 and problem solved! Ryan was awesome! This is a company you can trust to get your HVAC working and not try to sell you a new furnace when you don't need one.

Kimberly M.

21:03 12 Nov 19

Had Doug from Tim Off plumbing out to look at what was feared to be a major drain issue. He spent the time to figure out what it was and it turned out to be minor in nature. He was punctual, polite, and I could not have been happier with the way things turned out. I had heard from many friends in West Chester that Tim Off was a really good, fairly priced company and my first experience was great.

Catherine Torbert B.

13:55 06 Nov 19

My husband and I contracted Timothy Off to service our new home. From start to finish the folks at Timothy Off are awesome! On time, polite, friendly and fair with their prices. We plan to us their services every time! Would recommend them to anyone. Great team and excellent service!

Lawrence M.

13:35 24 Oct 19

Timothy has been responsive, the work they've done (so far all outdoor plumbing) has been top-notch, and the rates are very reasonable.

DORIS D.

17:11 11 Sep 19

Communication was great - they even explained some things to me on the phone before coming out. They completed the job in a reasonable amount of time and explained the problem to me! Very informative! Fixed the problem!

Michele F.

20:11 09 Sep 19

I was pleased to work with Dan from Timothy Off--it was easy to make an appointment and he promptly provided me with a quote. The team came 48 hours later for the install and finished in the agreed upon time frame. Everyone I encountered was friendly and professional, I highly recommend them!

Robert P.

00:05 08 Aug 19

On the hottest day of the summer (100 degrees on a Saturday) my A/C unit stopped working. I didn't think I would be able to get anyone out until Sunday or more likely Monday. I called Timothy Off, left a message and got a return call within 20 minutes. He gave me a 2 hour window, 1 to 3pm, to have someone out to get me going. Sure enough a tech (Jim) showed up at 1:10 and got me up and running. No pressure to upsell like many others and the price was very fair and reasonable. Great Service! I would highly recommend Timothy Off.Bob P

Edward W.

20:22 24 Jul 19

Service was excellent. On time, thorough and very professional.

Mary R.

14:27 22 Jul 19

I was well pleased with he friendly, competent and quick service I received from the OFF company

Dan R.

10:52 16 Jul 19

Timothy Off has been great to work with!

Paul B.

01:43 16 Jul 19

Very professional, prompt and courteous. I have enjoyed working with Tim and his team for several years and would highly recommend them to others.

D G.

22:07 15 Jul 19

We used Timothy Off Heating & Air to convert our electrical heating/cooling system to gas & they did an excellent job! So when it was time to add central air to our shore house this year, they were the only ones we called. They were knowledgeable, clean and efficient. They were able to do the job in 2 days. And you wouldn’t even have known there were 3 men working the job. The house was left very clean and all the work was seamless. We’re beyond satisfied with the level of professionalism & quality of work. I’d recommend Timothy Off Heating & Air to both family and friends! And I’ll continue to use them to service our units.

James P.

02:58 15 Jul 19

We recently purchased a home in Malvern. The home has bilevel heating and cooling and the units are around 10 years old. My neighbor referred me to Timothy Off. My heating unit required some minor repairs and I was very happy with knowledgeable friendly technicians and fair pricing.I would refer them to anyone looking for quality residential heating and cooling needs.

Tom W.

20:23 12 Jul 19

Timothy Off has been a reliable, trustworthy company to deal with for several years for us. Doug has been our rep for our last two calls and he does a great job. He is thorough, competent and always tries to keep our costs low. I totally recommend Timothy Off for all your HVAC, and plumbing needs!

Erin V.

19:31 12 Jul 19

Absolutely the best service! Came up with solutions for our small house and the service was professional and quick! Thank you!!!!

DIANE H.

13:07 12 Jul 19

Great service. Technicians are thorough, knowledgeable, friendly and explain things. I use them for multiple properties and am very happy with their service. The people I talk to on the phone at their office are also very friendly, Helpful and thorough.

Karen L.

01:16 12 Jul 19

Dan was punctual, professional and knowledgeable. Would highly recommend this company!

Shirley C.

21:22 11 Jul 19

Timothy Off is the BEST, and I love Lorna!

Jo Ann K.

18:38 11 Jul 19

Extremely happy with the service and the technicians who put in our new system...

carol N.

17:33 11 Jul 19

I’m extremely happy with Timothy Off They are always courteous, prompt and any neat. They are very trustworthy.

Cindy L.

15:42 11 Jul 19

I have been a customer of Tim's for over 15 years and have always been completely satisfied. Every technician who has ever serviced my unit has been courteous, efficient, and knowledgeable. I would highly recommend this company.

Craige W.

15:14 11 Jul 19

I have always had great service and the quality of work is the best i have seen anywhere.

Chuck C.

14:46 11 Jul 19

After I had explained my problem. Your technician was able to go to the source of the problem and fix it. Thank you so very much.

kelly S.

14:38 11 Jul 19

I have worked with Gary personally for about a year. I have been 100% satisfied with the services received. Honest work and fair pricing! Highly recommend.

Alan L.

14:27 11 Jul 19

I have been completely satisfied with your service and technicians.Alan Lukens

Edward M.

14:25 11 Jul 19

Timothy Off did great work for a good price installing a new kitchen faucet, new shut off valves, and a new exterior hose bib for us. I was not aware they did plumbing work until recently. I'm glad they do.

Jennifer M.

14:16 11 Jul 19

Great company, service is always consistent and timely!

Chris H.

12:46 06 Jul 19

Very polite people who care about your problem and will use that care when installing, and or fixing a problem.

Brian C.

23:56 12 Feb 19

The tech that came over for an HVAC maintenance visit was great- really friendly and pleasant. I knocked off a star because they didn't respond when I filled out the contact form on their website- twice. I did eventually call, which is just fine with me, but if they want to stay competitive they will have to figure out how to use their site for leads. Don't feature a contact form if you aren't equipped to use it.New customers will continue to trend toward being more comfortable using an online contact form rather than a voice call for an initial touch point.

Benjamin E.

17:01 14 Jan 19

Great plumbers

Scott W.

13:21 04 Oct 18

Plumber came on time and fixed the problem in one hour. Clean and professional.

vanessa W.

21:45 06 Jul 18

I am grateful for the Tim Off plumber sent to help my family. Doug was able to diagnose the main drain problem, and more importantly, he was able to recognize his equipment’s limitations and that he needed to refer me to a specialist so as to not waste more time and money. He made an excellent referral too!

Pete K.

22:42 30 Jun 18

We were not existing customers of Timothy Off, however, when our regular company could not come through, without hesitation, Timothy Off provided outstanding service QUICKLY and efficiently in supplying and installing a part for our air conditioner in 95 degree heat. On a weekend. They were awesome.

Josh R.

19:48 22 Jun 18

Dan serviced our air conditioner and was friendly, knowledgeable, and didn't pressure sales. Highly recommended.

Chris M.

14:28 13 Jun 18

I had Timothy Off Heating, Air Conditioning & Plumbing come to my home to work on our gas furnace. We moved into this home and began having issues with the unit almost right away which was very frustrating. Tim's technician was great! He was on time, quoted the repair before the work was done and we have not had any issues since. Great job!!!

John F B.

16:48 15 Feb 18

Very good service, and answer any question you have. Clean in their service call.

Ryan S.

17:55 09 Jan 18

I highly recommend! We had a slight issue after installation that they were quick to address and rectify. They went above and beyond what most companies would do. They gave us great service for a great price while installing an all new HVAC system that we have been thrilled with for the past 6 months.

John Y.

15:42 09 Aug 17

I have used Tim Off for over 10 years and am very pleased with the quality of service that I get from them. Every technician that has ever walked thru my door has been very professional and courteous. I recently had a strange issue on my older system in which required 3 visits and when I called to report it they were at my front door step with in an hour.I would recommend this organization to everyone.

Mark S.

18:57 22 May 17

Great Job! We had a top notch experience with our new heater and air conditioner installation. Very clean and friendly. We had our other unit replaced a few years prior by another company and now wished we would've used Timothy Off.

Sue C.

17:33 11 Apr 17

We have never written a review but Timothy Off's service was so above and beyond our expectations, that we had to stop everything and recommend this business. We have had problems with our sewer line for years and have spent so much money having people run a snake through and charge us a fortune, and then within the year, we have a back up again. Timothy Off came in with a lower rate than the local plumber we have been using, and they replaced our sewer line. At the time, there was so much rain, that the ground settled and caused a bit of a sinkhole and our pavers for the walkway fell through. We asked them to take a look at it, and one day we came home from work, and the sinkhole was filled BEAUTIFULLY and mulch and grass seed covered with straw was put all over the place. It looked so nice and saved us so much time, and they didn't even have to do any of it. We would HIGHLY recommend them and are grateful for their awesome service.

Shawn L.

23:49 09 Apr 17

Returned our call promptly on a Sunday, very friendly and courteous, came out to fix the problem within 45 minutes, highly recommended!!

Xiaolong X.

15:00 09 Feb 17

We bought a house here in Exton and the original HVAC was installed by Timoghy Off. Called them and finally we decided to buy their annual turn-up service. They had very professional technician and easy to deal with.

Ashley B.

21:01 29 Jul 16

Extremely easy to work with plus they are quick and efficient! Their customer service is great from the people you speak with on the phone, to the techs, to the owner himself! Would definitely recommend Timothy Off to anyone looking.

Alec D. P.

13:23 08 Jun 16

New system install with Zero glitches and on time. Clean workspace and friendly people.

Jim C

18:44 10 Aug 15

I had an emergency on a Saturday late afternoon and was in a panic. When I found them on the internet search, I called them and they were able to send someone out within an hour. Tim was very professional and helpful. He was able to get me to a position to finish the job myself and offered suggestions on how to complete it. I highly recommend this company and will use them again!

Michael M.

17:21 01 Dec 14

After seeing an abundance of Horizon trucks in my neighborhood, I was referred by my father to use Timothy Off instead. I've lived in my townhouse for 3 years and I'm the third owner. I've had my unit for 2.5 years and never had my unit regularly maintained (Filter maintenance I completed). Philip came and serviced my Humidifier along with my heater. Humidifier needed maintenance due to negligence (new filter, pump cleaning, etc). Heater was adjusted and tweaked and set for a brutal winter. Needless to say, everything was professional, clean, courteous. I've signed a service contract with them and will see them this summer for AC maintenance. Highly recommend!

L K.

20:08 24 Nov 14

Had no heat, called Timothy Off after being with Horizon Services for 12 years and someone was at my home and problem fixed in less than 2 hours on a Sunday! Horizon got too big.I am happy to work with a local company that believes the customer comes first.

Valentina H.

12:57 29 Aug 14

My water heater leaked on a Friday night in October. Water, water everywhere.I called Tim Off Heating in a panic and within 30 minutes a technician came out. A new water heater was delivered and installed the next morning. Yeah! The service guy was great - very neat, courteous and knowledgeable. I now have a yearly maintenance contract.

Michael B.

01:51 28 Aug 14

Great service and professionalism to go along with the best price I could find for a Trane. Even sent us a surprise basket as a thank you for getting a whole new system. Also gave us a free $750 wifi thermometer which I wanted but wasn't available for our system when we bought it, but b/c we were getting error messages on our system they provided the wifi thermometer for free. They earned every penny we have given them from the beginning. The president even came out once to check on things and I didn't realize until he handed us his biz card when he was leaving who it was. So I ran outside to express my appreciation for everything. The sales agent Bruce handled all my questions even at night and over a holiday weekend. This is the way a company should be!!!!!!

Robert M.

14:59 26 Aug 14

In 2013 we needed a 3 or 4 estimates. Offs seemed to give us the most efficient boiler for the best price. We liked the fact that they are a local business and use American-made products. They are professionals, and so don't disparage their competitors, but clearly beat them with their price.Offs were great in that 1) They ALWAYS showed up on time (or, if running late, phoned us). 2) They are super polite, clean and respectful 3) Office contact is easy and responsive 4) They do the complete job and clean up, and follow-up to see whether you are happy with the work 5) If there should be an issue, they get right on it 6) They did not try to oversell us (e.g., we didn't need a new water heater at this time, but they moved and configured the boiler so that when the time comes, a water heater compatible with our new furnace can slip right in and 7) They added a few nice touches to the systemWe were very happy to do business with Timothy Off's company.

Maria S.

11:38 26 Aug 14

I have been using Timothy Off Heating and AC since I bought my house nine years ago. They come out twice a year and service my unit to make sure it is running efficiently and answer any questions. They always send out very courteous and knowledgeable technicians. Whenever I have a problem, they are here that day to assess the situation and offer a solution.I highly recommend them to anyone looking for a new system or general maintenance. They are one of my top service companies!

BrunoAndDenise

17:01 25 Aug 14

I've had Timothy Off perform my semi-annual maintenance for a few years now and I'm always happy with their service. The only time I needed service during a really hot day they were the only ones that could come and help me out right away so that's how they won my business. Their guys are always professional and will explain things to me when I ask. Also, always on time. I highly recommend this company for your HVAC needs.

Wade L.

18:21 23 Aug 14

I am happy to recommend Timothy Off Heating. I have been very happy with their services. Two things stand out: 1) Responsiveness - the technicians are very quick to respond to calls. Last summer, in the middle of a bad heat wave, my AC stopped functioning. My son was getting married that weekend, and we had several people staying over. Timothy Off fixed the problem within hours of my initial call. Very impressive! 2) Proactive Service - I am now on a service plan, where they contact me for routine maintenance calls. I did not need to remember to call them - they called me this summer to schedule a preventative inspection and check up. Their techs are knowledgeable, professional and courteous. They even wore disposable shoe covers! They understand SERVICE.

Bill D.

00:06 22 Aug 14

Tim Off installed our gas heater when we converted from oil to gas. His firm also provided plumbing services in conjunction with our kitchen and powder room remodel. The work was first class in each case. We had one little issue involving some duct work needed to relocate a floor duct in our kitchen. Tim was the consummate professional in our discussion relating to this and swiftly resolved the issue to our complete satisfaction.Every contact that we had with Tim's staff has been exceptional. They are all extremely professional and just a pleasure to interact with.Previously, we had one contractor for our heat, another for our AC and still another for general plumbing. We are pleased to say that Tim is now our single source for Heating, AC and plumbing services. His firm has our highest recommendation.

Dave B.

18:39 21 Aug 14

I've called Timothy Off several times in the past 30 months and each time they are on time and exceed my expectations. My time is valuable and they make the repair in a timely manner so my whole day off is not wasted waiting around for them. The technician tells me in advance what he is going to do and whether that will give us the outcome we want . Excellent Service provider

Bill M.

15:04 21 Aug 14

Last year, we had a plumbing emergency in our new home and left a message for Tim Off at 5:45am. My wife knew them from her work utilizing them for all of their HVAC services. Their tech was there by 8am and he worked all day to install a new submersible pump in our well. Brendan was awesome...very friendly and knowledgeable and we were extremely happy with the service they provided. Over the next couple months we had other "emergencies" - and didn't hesitate to call Tim Off right away. For quality service - you get what you pay for. I'm sure there are cheaper companies out there.....but good luck in getting a quick response from them. From Kim in the office to all their techs in the field....they are a top notch organization who I would recommend to anyone.

Rob C.

14:14 21 Aug 14

Thank you for the great service. It is nice to work with a company who has competitive rates but extraordinary service.

Sandee Y.

11:21 21 Aug 14

This organization is top-notch!! Always friendly and efficient. They even send a picture of the person who is coming to take care of you! They put in my new furnace and air conditioning and also check it summer and winter. I am very pleased with everyone connected with this service!

JP H

02:30 21 Aug 14

From the front office, to the Tech, I had a great experience with Timothy Off HVAC. I had a Tech service our AC and he was on time, knowledgeable and extremely courteous. I love the fact that each Tech is able to take payment on the spot and can do so in an environmentally friendly way by emailing me the invoice and receipt. Keep up the good work and I will continue to refer family and friends! -John Hochhaus

Donald V.

21:46 20 Aug 14

The service has been top notch and the technician (Phillip) has been very knowledgeable and thorough.

Rory M.

21:43 20 Aug 14

Clean, professional techs that solved my problem the first time out!!! I'm sure I will have you out again for the annual cleaning service next year!!!

Dean M.

21:29 20 Aug 14

We have known Timothy Off the person since he worked for a former HVAC contractor who has since been bought out. We lost track of Tim after the buy-out, and we suffered through the contractor woes after that buy-out including the complete replacement of our heating and air conditioning systems. We quickly learned that local ownership and local service people were necessary to provide top-notch service.Then we heard that Tim had formed Timothy Off Heating & Air Conditioning Co. and we jumped at the opportunity to have him, his new company, and his service people service our heating and air conditioning needs. We ended our other relationships and began our new relationship. This was a difficult move because we had new equipment that was installed by others, but the others were not tending to things as they should have. Timothy Off Heating & Air Conditioning hit the ground running and we experiwnced a high level of service and a high level of quality, both of which have continued through today.We have gone through difficult winters, we have gone through difficult summers, and we have gone through difficult personal times, and each time Timothy Off and his company and his service techs were there for us to solve our problems. The level of service and the level of quality have made a "nice-to-have" relationship into a "must-have" relationship. We have never been left in the cold, we have never been left in the heat, and we have always found a friend at the other end of the phone when we call. They demonstrate the willingness to expand with the offer of plumbing services and then the air scrubber capabilities, and I'm sure there will be more in the future. They truly want to provide the best for their customers.

Ken K.

19:39 20 Aug 14

Timothy Off installed a new Air COnditioning Unit for us last year. They were very helpful from the beginning explaining the differences between units and additional components available. The process was easy and the work was done in a very professional manner. We would recommend Timothy Off to any of our friends.

Gregg Z.

18:22 20 Aug 14

Timothy Off (Owner) is a very reputable person. I have spoken to many people in the trades as well as residents of the West Chester, PA area over the years and they all respect his work and professionalism. Personally, I had a different HVAC company service my unit and that company tried to tell me I had some very expensive repairs that needed to be done. I was skeptical because the unit is not that old and has been serviced regularly. I called Timothy Off for a second opinion. Tim sent his technician right away and they confirmed my belief that I did NOT need the expensive repairs. Then Tim himself came to my house (for a 3rd opinion) and confirmed that I did NOT need the repairs. I was very impressed with that kind of attention and honesty. I would highly recommend Timothy Off HVAC to anyone in need of repairs / maintenance / replacement.BTW - get yourself on their email / mailing list as they frequently send out money saving coupons for their services.Gregg Ziegler

Brad S.

17:48 20 Aug 14

This would be the only company I would call for my Heating, Air and Plumbing needs. Professional and hard working group. I have referred many to them.

Frederick K.

17:47 20 Aug 14

Technician came for our annual a/c service. It was easy to schedule. I believe in being proactive and preventive whenever possible. He explained what he was going to do and gave me some tips for maintaining the system on a day-to-day basis. Cost was very reasonable in my opinion. If this helps prevent a failure in the middle of one of our heat waves it's an absolute bargain!

Paul B.

17:41 20 Aug 14

These guys are great. From the Receptionist, to the Technician, pure Professionalism. I ran into major problems last year with another contractor installing the wrong part on a gas furnace. After the second time out, with no problems found, (other than you need to replace the system), I called Tim Off. The Tech nailed the problem the second he took off the cover on the furnace. This is one great company, with Great People.Thanks Again,Paul BouvierAlmar Telecom/Security

Brian T.

17:35 20 Aug 14

We always had quality customer service. I appreciate the confirmations with a picture of the person we will have to service our HVAC. We were never solicited to purchase items we do not need.

Robert W.

17:32 20 Aug 14

We have been using Tim Off Heating and Air Conditioning for several years, and we will continue to use them. Kenny is at my house twice a year as part of our service contract and it is always a pleasure to see him. We did have to place a sevice call during a recent winter, (and of course it was a Sunday), and the service tech was at our house in less than an hour and had us going in no time at all. I can't say enough about Tim Off Heating and Air and I will continue to recommend them to anyone who needs a reliable and quality heating and air conditioning servce.Keep up the good work.

Ben R.

15:13 24 Apr 14

Great service!!! I had them do some work for my wife's grandparents in West Chester and they went "over the top" with customer service. They are older and can easily get frustrated. The technician took time to explain what need to be done and reached out to me to confirm the service....and the pricing was very fair. Many Thanks

James K.

15:45 30 Nov 13

We called for emergency maintenance on our heating unit. Their diagnostic cost was lower than any one else we called. The tech, Dan, diagnosed and fixed the problem with professionalism. Our unit was older, so he explained the risks of not replacing it, but was far from "sales"-ey. He was intent on fixing our issue. Overall, the experience was positive and personable. They have earned our consideration for their business when the time comes to replace the unit.

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